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HIPAA-compliant AI-powered patient screening, hospital answering service, and during-hours call overflow. AI-enabled multi-level scheduling and alerting protocols.
HIPAA-compliant AI-powered patient screening, hospital answering service, and during-hours call overflow. AI-enabled multi-level scheduling and alerting protocols.
Available 24x7 and picks up every call within 2 seconding without any wait time. Smarter than human-based answering service, our intelligent AI bifurcates and assign calls to relevant staff or on-call doctor.
Nevel miss a patient or hospital call during or after office hours.
Reduces your existing answering service costs by 50% and yet get much smarter, faster, and better solution.
Tracks all calls/tasks and use advanced AI features to manage them. No more forgotten tasks.
Faster resolution and 24x7 availablity. No more frustrating holds. Engages in a human-like conversation.
Using Simbo DIY answering service copilot is as simple as rolling your calls to a dedicated phone number provided by Simbo.
Learns and adapt to patient requests, mood and sentiments. Respond appropriately with empathy.
HIPAA Compliant and banking-grade data encryption at rest and in transit. Hides on-call doctor's phone number.
Assist callers 24x7 with natural conversation to navigate them through available services after-hours. Support variety of services like hospital answering service, after-hours patient on-call request for urgent matters, routine office matters, and during-hours call overflow service.
Simbo DIY answering service copilot screens patients for urgent on-call requests to ensure that on-call doctors are not disturbed on routine matter at odd hours.
Uses advanced AI powered scheduling technology to support complex scheduling requirements by any hospital or medical practice. Support multi-level alerting protocol to ensure that any urgent patient request or a hospital on-call request is not lost or missed.
“Simbo AI has been integral in reducing the workload volume experienced by our front desk staff. The customer service from Simbo AI is responsive and consistently worked to customize our experience. AI software increases access for our patients and allows them to have their questions answered promptly. Simbo AI also allows our practice to gain a better understanding of why patients are calling and how to better serve their needs. We look forward to continuing to partner with this advanced technology well into the future.”
Eyecare University, MA
“Simbo's AI phone system has been a game-changer for our clinics. By automating routine tasks, it has lightened the load on our staff and improved communication with our patients. The AI’s ability to analyze call and provide actionable insights has helped us reduce our costs. Their team has been responsive and dedicated to ensuring we get the most out of the platform. We’re excited to continue using Simbo AI to enhance patient care and streamline our operations.”
Onco Practice, FL
“SimboConnect Copilot has drastically reduced the challenges we faced with front-office staffing. With no calls or tasks slipping through the cracks, we’ve seen a significant improvement in patient satisfaction. The AI ensures every patient inquiry is addressed quickly, allowing us to close tasks faster than ever before. Our staff is no longer overwhelmed, and patients are happier knowing their needs are met promptly. Simbo AI has truly streamlined our operations and improved the overall patient experience.”
Multi-specialty Hospital, FL
“”Simbo's AI Phone Copilot has significantly improved the efficiency of our practice. The AI-driven system helps us prioritize patient inquiries, reducing wait times and ensuring that no calls are missed. The setup was seamless, and their support team has been fantastic in helping us customize the software to meet our unique needs. With Simbo AI, we have a clearer picture of patient concerns, which allows us to provide more personalized care.
Ortho Practice, CA
Our plans are designed to meet the requirements of your practice, be it a solo practice or an enterprise.
| Answering Service Features |
Basic
$0.0 /Month |
Practice Starter
$198 /Month |
Practice Premium
$598 /Month |
Enterprise
Contact Sales |
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Number of Users Included |
1 | 4 | 15 | Unlimited |
| Number of Dedicated VoIP phone Number |
1 | 1 | 1 | Custom |
| Number of Alerts for Each On-call Request |
Up to 3 | Up to 3 | Up to 3 | Up to 3 |
| Number of Calls per Month Included |
50 | 500 | 2000 | Unlimited |
| Number of Simultaneous Calls |
1 | 3 | 5 | Unlimited |
| Call Waiting for Calls Beyond Simultaneous Calls Limit |
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| Immediate Call Answered Within 2 Seconds |
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| Answering Service Workflows |
Basic | Basic | Advanced | Custom |
| Access to Mobile App (iOS, Android) and PC Dashboard |
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| SMS-text Based Management of Calls for Doctors |
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| Multi-level Alerting Protocol |
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| Ability To Hear Patient Message On Phone Call Alert |
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| Access To Patient Call Recording Any Time On SMS And App |
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| Assign Patient Messages To Office-Staff On Dashboard |
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| Collaborative Assignment And Care |
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| Auto Dialer To Callback Patients From Dashboard |
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| Call Assignment |
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| Call/Task Management |
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| Detailed Call Summary |
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| Single-click Copy Paste Data to EHR |
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| Call History Log |
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| Call Filters and Search |
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| Custom Call Filter Persistent Dashboards |
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| Call Status Management |
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| Recent Resolved Calls History |
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| Email Alert On Call Assignment |
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| Add Comments For Other Members In The Team |
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| AI Summarization of Each Call |
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| Patient Pre-Screening Protocol |
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| Live SMS Text Chat With Patients |
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| Patient Ticket-Like SMS For Task Tracking |
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| Workflow Configurations | Basic $0.0 /Month |
Practice Starter $198 /Month |
Practice Premium $598 /Month |
Enterprise Contact Sales |
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| After-Hours Patient On-Call Service |
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| After-Hours Patient Routine Call |
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| Hospital Answering Service |
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| During-Hours Call Overflow Service |
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| Bifurcation Of Routine Calls And Urgent Calls |
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| Support For Hospital Name Filtering |
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| Support For Hospital Department Filtering |
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| Doctor's Taking Their Own Call |
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| Doctor Wise Call Filtering |
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| Advanced AI Integration and Features | Basic $0.0 /Month |
Practice Starter $198 /Month |
Practice Premium $598 /Month |
Enterprise Contact Sales |
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| AI Powered Multi-Level Alerting Protocols |
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| AI Powered On-Call Doctor Scheduling |
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| Advanced GenAI Powered Call Bifurcation |
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| Double Transcription For Higher Accuracy |
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| Callback Number Verification |
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| Patient Date Of Birth Verification |
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| Admin Controls | Basic $0.0 /Month |
Practice Starter $198 /Month |
Practice Premium $598 /Month |
Enterprise Contact Sales |
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| Calendar View To Manage Schedule |
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| Tabular View To Manage Schedule |
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| Schedule Upload Using MS Excel |
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| Schedule Download Using MS Excel |
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| Block Spam Callers And Bots |
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| Vacation Or Temporary Adjustments |
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| User Password Management |
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| Management Of Users |
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| Security, Privacy, And Other Features | Basic $0.0 /Month |
Practice Starter $198 /Month |
Practice Premium $598 /Month |
Enterprise Contact Sales |
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| HIPAA Compliant |
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| Hiding Of Providers' Phone Numbers When Calling From Phone |
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| Direct Calling Patients From Mobile App |
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| SMS-Text Chat With Patient From Mobile App |
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| Analytics And Reporting |
_ | Basic | Advanced | Unlimited |
| Support |
_ | Premium |
| Overage And Add-ons | Basic $0.0 /Month |
Practice Starter $198 /Month |
Practice Premium $598 /Month |
Enterprise Contact Sales |
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| Cost Per Call Above The Plan Limit |
$0.6 | $0.6 | $0.6 | _ |
| Cost Per Additional User Above The Plan Limit |
$60 | $60 | $60 | _ |
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